The Paris stop on this worldwide roadshow by the leader in CRM is the Number 1 IT event in France. Preceding the famous Salon de la Relation Client, the event hosted 3,000 people last week: numerous customers (SMBs, CAC 40) and our partner ecosystem (Capgemini, IBM, Accenture…).
The EXALEAD OneCall team, led by Benoit Bourdé and Bertrand Martel, attended plenary sessions in the morning, gaining market insights into customer service trends and new tools and channels to respond to challenges faced by contact center and frontline sales agents, no matter the industry.
Direct from Salesforce Tour PARIS:
Nicolas Moreau, PDG of AXA France:
“The cost of customer conversion should be measured.”
Patrick Pelata, Executive VP of Salesforce, responsible for the auto industry (previously of Renault):
“The experience revolution in the auto industry has arrived.”
Patrick Hoffstetter, Director of the “Digital Factory” at Renault:
“It’s necessary to move from top-down to one-on-one customer communication.”
“Digital will bring a new energy to Renault: the connected car and a direct relationship between the customer and the manufacturer.”
“All customer touchpoints should be seamless.”
In the afternoon, we met with customers and partners (CSC, Prosodie Capgemini, Accenture, SFR, ST Groupe, B&D…) motivated by OneCall demonstrations presented by the team and by the potential of the solution.
Our OneCall positioning was solidified by the testimonials and experiences gained throughout this event. We’re positioning ourselves as the link between the cloud and physical enterprise data to enable smooth customer interaction and to bring a breath of fresh air to customer service and agents.
“EXALEAD OneCall brings all the digital assets available to the frontlines: the head on the cloud and the feet on the ground!”