Author Archives: Marketing & Co.

  • Inside engine (1)

    November 25th, 2015 by Marketing & Co. Big Data, Powered by Exalead, Technology, Uncategorized 0


    This post is the first of a series about EXALEAD‘s web search engine activities. We’ll first introduce the engine and the team, and next posts will dive into more technical details of the problems we solved to make all of this work.


    Since its founding by search engine pioneers in 2000, EXALEAD has always crawled and indexed the world wide web as a showcase of its software platform’s capabilities and scalability. The team is responsible for both the development of the crawler software, and operation of the web search engine. The software components of the crawler are also used in Cloudview, EXALEAD’s search platform. Today, is one of the biggest web crawlers in the world, and is run by a team of 6 engineers.

    The team belongs to EXALEAD’s Research & Development department, alongside the team responsible for EXALEAD’s main product, Cloudview. Cloudview is powered by EXALEAD’s core search engine software, which the team uses to index 16 billion web pages. The team is thus the first large-scale “client” of Cloudview, and its web search engine allows everyone to evaluate Cloudview’s semantic features and large scale indexing performance.

    Tech & Projects contains several specialized search indexes:

    • the main web search index, containing 16 billion pages.
    • a news index with 50 million news and blog articles, polling 7600 feeds in near real-time, a wikipedia index.

    We’ve also included image and video search in the web interface (for science). They include 1 billion images and 100 million videos.

    We’ll focus on the main web search engine because it is the largest and most important. It is split in 4 parts:

    • the crawl
    • indexing
    • search indexes
    • front servers.

    The 32 crawlers explore the whole web to find new content and update already known pages, and store them in a large database.

    The 27 indexing servers crunch these documents to extract the text and semantic properties, and build index data structures optimized for search.

    The 30 search indices store these data on fast SSD storage to process user queries and find matching documents.

    The 8 front servers serve the web application, pre-process user queries, and build the result page.

    All these servers are physically hosted in Telehouse, Magny-lès-Hameaux.


    One of our latest blade servers, with 4 attached disk arrays

    The indexing and search is completely handled by a standard installation of Cloudview. The crawlers are web-specific, and the front application is a custom design using Django and python.

    Each release of Cloudview is first beta-tested on our pre-prod servers. The bugs caught are then fixed before final releases are deployed to the whole indexing chain and EXALEAD’s other clients.‘s volume allows us to find and fix even the most stubborn bugs, for example scaling issues and exceptional conditions happening only once on the whole web. All EXALEAD’s clients thus finally benefit from this large QA. It is worth noting that, even though the team has always used Cloudview pre-releases, has never suffered any significant service disruption, thanks to careful operations planning and monitoring. search engine today

    The team is in the middle of a large project of hardware migration and upgrade. The crawler storage has already been migrated from a proprietary solution based on LSM-trees to HBase, and the index storage itself will use HDFS from the end of the year. 

    Up to 2015 Next
    Pages 16 billion 32 billion
    Total raw HTML volume 500TB >1PB
    Disk Storage 150TB (HDFS cache) + 50TB (index) Full HDFS: 300TB (cache)
    + 600TB (index)
    Crawl speed 3000 pages/second >6000 pages/second
    Total raw indexed volume 3PB/year ~6PB/year
    Crawl bandwith ~400 Mbps >800 Mbps
    Sustained queries (per second) up to 10 qps >at least 30 qps


    The team has developed many algorithms to keep only the most relevant documents of the web in our 16 billion page cache. Having a fixed budget, the crawler mainly refreshes existing documents. To optimize the hardware resources and crawl bandwidth, the crawler uses adaptive refresh: each page’s change rate is inferred from its crawl history, so that important and fast-changing pages are refreshed up to once a day, whereas static pages such as archives are only refreshed once a year.


    The whole development and operations are handled by a team of only 6 full-time engineers.

    • Morgan Champenois graduated from Université de Caen in 2008 with a background in Software Development, Search Engines and Network communications. He joined EXALEAD in 2008 as R&D engineer, to work on crawler software, and Datamining with Hadoop.
    • Julien Leproust (@jleproust) graduated from Ecole Centrale Paris in 2004, with a background in software development and network communications. He joined EXALEAD in 2007 as R&D engineer, to work on core platform technologies. He moved on to the web team in 2011, and became team manager in 2012.
    • Omar Bouslama graduated from Université de Technologie de Compiègne in 2010 and earned a master in distributed computing from Université Pierre et Marie Curie in 2011. He joined EXALEAD in 2011 as R&D engineer and is now in charge of operations, and crawl software components in Cloudview.
    • Riadh Trad (@riadhtrad) PhD, graduated from Telecom ParisTECH in 2013, with a background on High Performance & Distributed Computing, Content Based Search Engines & Machine Learning. He joined EXALEAD in 2012 as R&D engineer, to work on Hadoop integration and operations within, distributed software development and data mining.
    • Raphaël Claude (@heapoverflow) is an INSA-Lyon 2013 alumni with a background in Distributed Algorithms and a focus on statistics & machine learning. He joined the team in 2013 to work on data mining with Hadoop and distributed software development.
    • Fabrice Bacchella (@fbacchella) graduated from Université d’Orsay in 1995, and joined EXALEAD in 2006 as a system administrator, for and other resources. He never moved away from his keyboard since, except to take a few pictures (Abec.Photographe). He is also the main author of JRDS (, a monitoring software extensively used at EXALEAD.
    • Andrey Krivonogov is an intern for 6 months with the team. He is from Novossibirsk, Russia, and will graduate from École Polytechnique next year. He is busy enhancing our data mining algorithms, especially page and site relevancy ones


    More to come

    Crawling billions of web pages may seem easy at first, but EXALEAD’s web team has encountered lots of problems in 15 years, spanning performance scaling, relevancy, spam fighting. In the next months, we will publish a series of articles about some issues we faced and how we solved them:

    • How to make a web crawler scale to billions of pages
    • Finding information in an ocean of data: document relevance, redundancy, and user queries
    • Identifying and fighting web spammers

    Stay tuned!

  • PricewaterhouseCoopers is launching its Information Management Application, based on EXALEAD CloudView

    September 9th, 2015 by Marketing & Co. Kudos 0

    At the 2015 Enterprise Information Management (EIM) Congress, PwC presented the implementation of an information management software product called Pulse and shared its users’ experiences. Every day, more than 10,000 consultants receive all the available information on customers and market trends, sorted according to their specific needs, thanks to this application. Pulse is a Dutch concept that is being deployed all over the world.

    Digital disruption

    On June 25, the Grand Hôtel Amrâth Kurhaus in Scheveningen, on the Dutch coast, welcomed several hundred information professionals to the 2015 EIM. The theme of this year’s congress on enterprise information management was “Inspiration and interaction: sources of innovation for novice and experienced professionals”. Much of the inspiration and interaction was provided by an application designed specially for the event by the professional association Ngi-NGN, which brought all the participants into contact with one another. The host and columnist Farid Tabarki kicked off the event. His captivating description of this era of digital disruption, also known as the digital transformation, inspired the audience. According to Tabarki, we are currently in a phase of transition between the old rigid structures and a world that is much more transparent and dynamic. Against this backdrop, people, organizations and businesses of all shapes and sizes occasionally collaborate with increasing flexibility, and are faced with the challenge of perpetual change. Anyone who wants to find out more should read “Digital Disruption” by James McQuivery, an analyst with Forrester.

    The pulse of customers and markets

    The program of morning plenary sessions at the 2015 EIM congress included numerous interesting presentations, and in particular the one made by Bas Eenhoorn, the Commissioner for the digitization of the Dutch public administration, who reviewed the digitization of the public sector and the main obstacles that stand in its way. The practical experiences presented by major enterprises like Agis, Eneco, Landal GreenParks and Menzis were also very interesting. After lunch, the guests could attend one of two sessions of simultaneous presentations, according to their areas of interest. One of these sessions looked at Pulse, the enterprise information management solution that PwC is in the process of deploying worldwide so that the company’s consultants receive made-to-measure information on a daily basis. The program manager, Benoît Despierre, explained how Pulse, designed and developed in the Netherlands a few years ago, takes the pulse of customers and markets. PwC employs around 195,000 partners and employees worldwide who advise organizations, check annual accounts and solve their customers’ tax and human resources management problems on a daily basis.

    The challenges facing enterprise information

    The need for an information management solution was born in two sections of PwC: the consultants and agents who work for customers; and research specialists working for PwC. For the former, the main challenge consisted of staying informed of all the latest news about their customers and the changes in their field of activity. But it was also important to know where reliable information could be found. The research specialists, who study various sources and conduct in-depth analyses, were increasingly overwhelmed by the ever growing quantity of information. A white paper, published by IDC in mid-2014, revealed that people working in professional services spend 26% of their time looking for, organizing and analyzing information. And at PwC, this time cannot usually be billed. Furthermore, Despierre identified three trends that, in his opinion, influence the consumption of information in a general manner. First, the autonomy of the public, in the sense that the public wants to have control over the time, the place and the manner in which they consume. Then comes the fragmentation of the public, or the division of its attention between increasingly numerous news items. Finally there is the fragmentation of the media, or the boom in channels of communication.

    Improved efficiency and lower costs

    Before implementing Pulse at PwC, both the agents working for customers and the research specialists spent a lot of time looking for, organizing and analyzing the necessary data. The research specialists write and distribute daily news bulletins on the latest news and the significant market trends. In the past, these operations were performed manually, whereas now, Pulse automates them to a significant extent. Two years ago, the team in Holland employed six people working on a maximum of 60 subjects. Today, four research specialists are sufficient to analyze, interpret and incorporate more than 1,000 subjects in the daily news bulletin. In Germany, where Despierre works, the new enterprise information management solution has saved 95% of costs in the search for, organization, analysis and processing of all the news. Pulse also offers other advantages, such as a better understanding of the use of information sources with subscriptions, and a reduction of the time wasted interpreting and processing duplicate articles.

    “Nouvelle cuisine” for the information sector

    Benoît Despierre uses the term “nouvelle cuisine” to explain how Pulse works. He makes the distinction between “shopping”, the “kitchen” and the “restaurant”. Shopping represents all the sources of content, charged or free, where PwC employees collect the necessary information every day. They include providers such as Gartner, IDC, Reuters, and others. In the kitchen, the research specialists process information about customers and the markets according to the consultants’ needs. Finally, in the restaurant, the analyzed and organized information is automatically sent to the agents in the customer service department and the consultants, mainly in the form of the news bulletins described above. But the information is also available in the Pulse portal and in an application. A few figures: Pulse uses some 10,000 sources in 25 languages and processes about 80,000 articles every day. The information extracted daily is sent to more than 10,000 internal subscribers in 11 bulletins and 2,400 information alerts. For the users of Pulse, the main advantage is that it significantly simplifies access to the information they need every day.

    A time-proven solution

    Pulse uses EXALEAD CloudView semantic search technology, distributed and partly implemented by BSL Computer Consultancy in Breukelen (NL). The EXALEAD CloudView software solution from Dassault Systèmes facilitates the rapid search and use of sources of structured and unstructured information. In existence since 2007, this enterprise information management concept was integrated initially in other software applications. Since it was reworked as EXALEAD CloudView, the configuration of the queries has become easier and they are processed much faster. Furthermore, the results of the searches are more precise, significantly reducing the number of duplicates and the time wasted managing them. PwC has deliberately decided to roll out Pulse on an international scale gradually, in order to generate plenty of enthusiasm amongst users. A business case is prepared for each country on the basis of its needs, the benefits and the potential savings. PwC also intends to make the content in Pulse accessible by other internal systems (e.g., the project workspaces), to integrate the sources, and to make the search function even smarter.

    Graydon and Mascus

    After the presentation of PwC’s experience, Gert te Winkel, a senior consultant with the event’s sponsor, KBenP, presented two EXALEAD applications used at Graydon and Mascus. Graydon is a provider of complete information services for enterprises, in particular to check that companies are solvent, but also to canvass new customers. Graydon invested in information search technologies in order to combine data from its own marketing database with information in the public domain. The goal is to provide smarter marketing data to its customers. Thanks to the development of new services, EXALEAD CloudView has allowed Graydon to become a provider of smart information. According to te Winkel, the average amount of orders per customer has doubled, partly thanks to the new search solution. At Mascus, a platform for the purchase and sale of heavy equipment, EXALEAD CloudView is used to drive e-commerce. It helps to establish contacts between supply and demand more quickly, and to display advertisements that are of interest to the users. In this company, every month, EXALEAD CloudView facilitates the searches made by 4.25 million potential buyers amongst more than 300,000 machine parts, and displays the parts in the ads.

  • Flows, data or quality: how to manage interaction with customers efficiently

    July 31st, 2015 by Marketing & Co. Business Intelligence, Customer Relationship Management, Technology, Tips and tricks 0


    Customer interaction software is often positioned in opposition to CRM systems. One of them is quantitative, while the other is qualitative. So users tend to prefer CRM systems to customer interaction software. But is this the ultimate solution to manage customer relations?

    Customer interaction management software is valued for its quantitative functionality, which allows it to process data quickly and efficiently. But it is also accused of neglecting the qualitative dimension. In other words, it does not take the actual customer into consideration. The customer is treated just like any other form of data, or the customer’s loyalty is not measured. This type of solution is essentially oriented towards the management of the information to be processed by flow. The primary objective consists of allowing the application to integrate the information and, therefore, making the information available, no matter which channel it arrives on.

    The goal of these solutions is to install optimal interaction, not to respond to the customer.

    CRM lives up to its name: customer relationship management. By producing a customer ID card and a view of the customer’s dealings with the company, it provides the user organisation with a detailed view and enables it to manage the customer “files”. Usually, CRM software makes closer and deeper relationships possible between the organisation and its customers. Customers are not treated as a series of flows, but as a person with a history and a global existence, and with whom a dialogue can be built. Employees benefit from CRM, because it helps them to understand the profile of the requesting party. Customers also benefit from CRM, because their needs are better understood and the organisation shows increased interest in them.

    So what is the ideal CRM solution?

    But we must never forget one serious shortcoming of CRM: its limited horizon. CRM is limited to the information that we choose to enter or import. It is not designed to retrieve all the information that is needed to process customer queries, irrespective of their source in the company (or outside the company) or their format, nor to reconcile this diverse and dispersed information, so that it can be put into a context and create value. CRM often lacks information, which means that it lacks precision and does not allow its users to be reactive, or even proactive. This is one of the consequences of the expansion of (large) companies on all fronts since the 1980s, which has put the growth of their activity before the organisation of their data. Data has also been ultra-multiplied, as we all know. CRM software is not designed to collate and exploit a multitude of data sources, nor to analyse them and put them in context, almost in real time.

    Moving ahead

    How can the limits of CRM systems be overcome? Organisations could simply reorganise their information systems from head to toe by reviewing and unifying all their sources and their software. But this option is unrealistic, in view of the time required, the cost and the organisational implications. But, more importantly, because it does not meet the current demand for speed, fresh data and ultra-precision, in the face of customer over-information. So why not piggyback the CRM system on the flow management solution described above? Because information analysis will always fall short, as will the reconciliation of all the data to obtain a precise 360° view that is comprehensive, precise and in context, and that offers a genuine possibility for interaction between the company’s employees and their customers.

    Therefore, the real alternative for organisations is to adopt solutions that do not call the existing IT infrastructure into question, while allowing them to make full and efficient use of these legacy systems. This solution consists of indexing, semantic, analytical and display software that adds value to the data. This is currently the only solution capable of effectively processing structured and unstructured data, irrespective of its sources. In this way, employees use a single interface to access the complete legacy environment, all the channels and all the systems. Furthermore, this type of solution opens up new possibilities, because it can index the web. An
    d therefore enrich internal data to produce a richer vision of the customer profile.

    Upwards and onwards

    Collaborative functions further improve the service delivered to customers by enabling these 360° solutions to be extended to the entire enterprise. They allow employees to share full-scale information with one another and with customers, by allowing for call deflection, and the simple addition of notes and enrichment of the history. Tomorrow’s challenge? Real-time cross-selling and upselling based on extended 360° for greater anticipation and prediction. The publishers of customer management and interaction solutions absolutely need to enter the era of customer engagement [1]. In this way, they will allow companies to keep or to regain control of the perilous and demanding relations they have with their customers, against the backdrop of advanced disintermediation, with Uber, Airbnb and so on.

    [1]EXALEAD develops this type of service with the EXALEAD OneCall application for customer interaction that integrates prediction (a proposal system based on algorithms). It sends actions directly to the employee, who can then propose them to the customer according to their profile, and avoid possible churn (reductions, guarantee extensions, etc.).

  • And what about the workers?

    June 11th, 2015 by Marketing & Co. Customer Relationship Management, On the personal side..., Uncategorized 0


    In recent months, we have been talking about customer relations, whether it be to imagine our future or through the issues facing an information systems department.
    Companies are creating more and more services around their products. These services are the company’s added value, the factor that makes them stand out from the competition by offering something more, which then becomes essential for the customer.

    But we must never forget the essential cog in every company: the employee. Their experience and their satisfaction at work must not be overlooked. Recent surveys have revealed that almost 70% of American employees are not engaged, or even feel disengaged, in their company.

    And it is not clear whether organisations take full account of what is, after all, their productive force. How can this experience be improved? What can be done to make employees feel valued?

    The first attempts to find a response addressed the management of the company. The management system often has a major influence on the workers’ morale. It is difficult to feel valued when, in some cases, there are dozens of hierarchical levels. It is impossible to talk with your +2 or +3 manager under these conditions.

    New working organizations are emerging to address these issues. These so-called “Flat Organisations” have been popular for several years now. The goal of these organisations is to do away with the hierarchy. Everyone is on the same level and can, in theory, communicate with anyone else. The employees organise their work themselves in small teams. The personnel is more engaged.

    Still with a view to empowering people, certain companies, often start-ups, now offer their employees as much holiday as they like. Or more simply, employees can take their holidays whenever they feel like it, provided that they meet their targets. Obviously, employees tend not to take more holidays, maybe because this system allows them to go about their work in greater peace of mind. In France and elsewhere, certain companies take part in “Great Place To Work”, a survey that measures employee satisfaction according to a series of criteria that include working conditions, pay, equity, the atmosphere, etc. The idea is to enter a virtuous circle. The employees can express themselves and the companies listen to their employees in order to increase their satisfaction at work and to highlight their good results that will attract future new hires.

    The working environment is one of the working conditions that receives a lot of attention. The location and, in particular, the infrastructures made available to employees have a significant impact on their well-being. So it comes as no surprise to see how big companies are stepping up their efforts to offer work places that offer the employees just what they want. There is even talk of a colossal project to build a “Facebook town”, which will be reserved to the firm’s employees, offering them the ideal living environment in the vanguard of technological progress.

    The tools employees use every day are even more important when it comes to employee satisfaction.

    Let’s stay within our scope of competence by only talking about computer tools. Both the hardware and the software are integral parts of most tertiary activities. So it seems obvious that they should be designed, not only to satisfy the organization that acquires them, but also the employees who use them. And as we all know, a well equipped employee can respond more easily to internal demands and to external demands from partners, suppliers and, of course, customers, where appropriate. Ideally, the design of a computer, software or mobile application must take the employee into consideration. This obviously has something to do with the employee’s experience…
    For example, if getting started and commanding the tool is more intuitive and faster, then the time spent in training in the tool is reduced. These time savings can be used to follow other training that may be more enriching for the employee, such as learning a foreign language. Moreover, the tool is a source of less frustration and is adopted more quickly. It is a win-win equation for the company and for its employees. Reduced training costs, easier change management, employees who feel more at ease and valued, etc. The organization benefits from this progress in ergonomics and agility from one end of the chain to the other.

    And by the end of the chain, we also mean the customer who has relations with the employees.

    An employee in after-sales, a salesperson or a customer advisor must be well equipped with a tablet or software that is adapted to today’s interactions. This has become necessary to perform efficiently with customers. Employees can answer more quickly and they are more precise and relevant in their interactions. When employees are in a position to satisfy their customers, they feel more self-confident, they feel that they can meet the demands placed on them and they feel satisfied with a job well done.
    Certainly more so than for any other type of software solution, these notions are at the very heart of search-based business applications designed to find and analyse information. Because intuitive, easy, relevant and intelligent access to the data employees need is essential to making their jobs easier. And for people in the front line with customers, this is crucial.

    We all know that companies must satisfy their customers and build customer loyalty, but they must also keep their employees happy. There are several ways of achieving this: through their organization, their communications, their rewards, the working environment, plus, of course, the resources made available to the personnel.
    And it seems quite obvious that, by taking care of their employees, they are also taking care of their customers.

    These are just a few ideas about the quest to offer employees a positive experience at work. There are many paths to be explored in this field and discussions to be held on how our society will evolve. You can make comments on this article on LinkedIn or Twitter to express your opinion on the question. We would be delighted to hear from you.

  • Customer relations: From interaction to conversation

    February 10th, 2015 by Marketing & Co. Big Data, Customer Relationship Management, Kudos 1


    We are witnessing, in numerous areas of daily life, a dematerialisation and cross border flow of data. From disks, we have moved on to mp3 files stored on our computers, to today, where live streaming reigns. This cloudification impacts customer relations, and while the transformation may not yet be complete, hard copy is slowly but surely making way for digital.

    It is already often possible to consult one’s account and its activity directly online using a PC or tablet. Nonetheless, change is slow and the quantity of data visible on the client interface is not always satisfactory. Intelligent information must, in the future, be available to the client, and cloudification must allow bilateral information sharing. In summary, it must put the two stakeholders on an equal footing. This means one single dossier, complex or simple, that is understandable from one end of the chain to the other. For example, on my telephone operator’s site, I can see my invoices, my current consumption, and my monthly fee. But why don’t I have a clear view of my contracts (Internet, mobile, tablet) or the history of my requests, as opposed to telephone consultants from call centres? From our side, it is not always easy to reconstruct the complete chronology of our activities. An electronic health record is one example, and although this is not yet a fait accompli, it is a step in the right direction.

    Consumers and clients want transparency, so might this not be the time for companies to make the leap? The availability and collection of personal data are currently under debate, and will continue to be so. With the sharing of information, a simple interaction becomes a real conversation. There is less need to call on intermediaries and clients are in possession of all information, with one goal: improved understanding for smarter decision-making. For companies taking up this challenge, it will not be easy: they must deliver a maximum of information, in a concise and pertinent manner, without revealing their internal mechanisms and competitive advantages. With a shared data system, misunderstandings are minimised. Only information relating to the process and management will remain on the customer advisor side to avoid overloading the customer with technical information.

    We already know how to create, with technologies like CloudView, not just readable information from raw data, but real intelligent information using the same data. This is enhanced information that is not only readable, but that can be used in a decision-making process by highlighting key points for the client and the client record.

    If cloudification enables the display and modification of data in real time, why can we not imagine completely transparent and shared information? This idea means going above and beyond simply accessing the same information. It means having the same interface on the client and employee side with a view, for the client, to accessing all the information that concerns it without the company’s approval.

    It means dealing with a transparent company that restores the same data for its advisors and its clients. If certain companies were ready to cross this threshold, they would need tools to manage the wealth of information available on their clients: to find, aggregate and present the data in a way that highlights pertinent information. We can also imagine servers equipped with semantic technology able to understand questions asked in a natural language by the client, and presenting clients with a document, a contact or link addressing client concerns. The issue of IT system security would become more important… as would, of course, the performance of the IT systems themselves.

    The technology exists, the need is there, we just need to make the move. There is still of course much to think about with respect to our core businesses. We have recently been asking ourselves about the outlook for this year. We must also prepare ourselves and think about what comes after.

    What is your feeling on this? Don’t hesitate to reply here directly or via our Twitter account: @ExaleadOneCall.

  • Build customer interaction for tomorrow

    January 5th, 2015 by Marketing & Co. Big Data, Customer Relationship Management 0



    In this start to the New Year, EXALEAD would like to share its convictions regarding the potential for improvement in the field of customer interaction, especially in customer experience.

    American start-ups are creating more and more buzz about their capitalization/development.

    When we think about interaction, the first things which come in mind are Uber, AirBnb, online banks and every service where the customer don’t have to connect with an intermediate.

    Why are they growing so fast?

    The answer is simple. They decided to make customer interaction a priority available via the Web and easy-to-use applications. The decreased time and cost sped up their entry into established markets.

    How do they stay competitive?

    First of all, they have to communicate with agility inside the company. When you have numerous colleagues, all specialized in a particular function, the silos have to break down. Nothing can be accomplished without efficient cooperation between teams. The aim: transform internal processes and then boost customer interaction.

    Next, external communication, headed by the customer. Each firm has to know its clients in order to respond to their needs. The first step was to develop Big Data technologies. Today we have to go further: create a real 360° view of the customer by enriching data. It’s the only way to answer customer challenges, especially in the multi-channel era.

    Multi-channel management isn’t an option. Every organization has to receive and understand diverse messages, regardless of their origins.

    In these interactions, the business model itself is evolving. By changing the way they interact with customers, certain enterprises have changed their offer, their value proposition, and other factors. To stay competitive, many enterprises will have to offer new services and invest in customer interaction or risk becoming outdated.

    For example, mobile applications are growing in the insurance sector, improving communication and innovation.

    Until now, information systems have answered organizational challenges. Today they have become the way to anticipate customer and business needs. In certain industries, they’ve become a key strategic component. These systems and software help make customer interaction easier. But most important: Never forget to keep the customer at the heart of communication.

    Benoît Bourdé

    EXALEAD OneCall Offer Manager

  • Interview of Alexandre Figuiere, EXALEAD representative at the After Market Conference

    November 17th, 2014 by Marketing & Co. Big Data, Business Intelligence, Industry Solutions, Part Reuse, Powered by Exalead 0

    As you may know, EXALEAD DASSAULT SYSTEMES was present at the After Market Business Platform 2014 held in the Netherlands on October 22-24.

    The conference focused on the future of the aftermarket. EXALEAD’s CloudView technology provides solutions to aftermarket challenges.

    Here’s an interview of Apps Development Manager Alexandre Figuiere, in which he outlines EXALEAD’s ability to:

    1 – Leverage all the data produced by other brands and software
    2 – Deliver the right information at the right time
    3 – Improve customer support
    4 – Bring value to the aftermarket with its e-services solution

    For further information about the After Market Conference check out this:

    The event page is found here:


    November 4th, 2014 by Marketing & Co. Business Intelligence, Part Reuse, Products, Technology 0

    EXALEAD Data Intelligence Transforms Your Business
    Nov 12th 7:00 to 8:15 am

    Morgan Zimmermann, VP SALES EXALEAD Dassault Systèmes, will present data challenges faced by organizations and the way EXALEAD solutions empower them to overtake the future.

    MorganCompanies today are challenged not only by data that are numerous, heterogeneous, and piling up quickly. They also want to cross-reference data to add value and new services for their customers…
    thus going one step further to transform their business.

    EXALEAD can help in 4 primary domains:

    • Customer Interaction
      Aggregate, visualize, and analyze information to better know and engage with customers
    • Digital Assets
      Reveal existing information spread throughout the enterprise, capitalize on and reuse it
    • Big Data Applications
      Compile, analyze, and uncover the value of system-generated data to create new services
    • Web Mining
      Reveal the hidden information intelligence in unstructured Internet data

    EXALEAD answers these challenges and delivers personalized or packaged applications, transforming Big Data into real enterprise benefits.

    Then Morgan will focus on two types of applications:

    • PLM analytics based on CloudView to make sense of the invisible for smart operational decision-making;
    • EXALEAD OnePart to find, reuse and reduce existing parts, 2D/3D designs and related documentation.

    He will demonstrate the high-performance indexation and treatment through use cases, and show the indisputable ROI of these solutions and how they could change the game for IT departments and the entire organization.


  • EXALEAD Dassault Systèmes will be present at the AfterMarket Europe 2014 Event

    October 6th, 2014 by Marketing & Co. Big Data, Customer Relationship Management, Events, Industry Solutions, Technology 0

    EXALEAD is participating in the AfterMarket Europe 2014 event on October 22nd to 24th at The Grand Hotel Huits ter Duin near Amsterdam, The Netherlands. During this conference, we will explore the potential of eServices and machine data relative to industry.

    EXALEAD will be represented by Alexandre Figuière, Apps Development Manager in Paris.

    His presentation will focus on the use of EXALEAD technology to provide extended aftermarket support while creating new eServices. Indeed, servicing complex machines requires accessing a wide variety of highly heterogeneous information. Moreover, these same machines produce a lot of valuable information that could be put to great use, with the right tool.

    EXALEAD technology is the right approach for producing new services, reducing costs and providing an overall enhanced customer experience. EXALEAD CloudView for eServices transforms data into real enterprise benefits.

    More information on this event:

  • The LOD2 project results presented in “Linked Open Data — Creating Knowledge Out of Interlinked Data”

    September 10th, 2014 by Marketing & Co. Big Data, Exalabs, Technology 0

    As part of the LOD2 project, Bert Van Nuffelen, Christian Blaschke and I, wrote a section in the book: “Linked Open Data — Creating Knowledge Out of Interlinked Data”. In our chapter, we focused on recommendations concerning the LOD paradigm, relative to an enterprise application use.


    As you may recall, we wrote this blog post presenting the project a few years ago.


    LOD2 is a large-scale integrating project funded by the European Commission within the FP7 Information and Communication Technologies Work Program (Grant Agreement No. 257943). Started in September 2010, LOD2 project comprised leading academic and industrial partners from across 11 European countries and South Korea to advance the state of the art in research and development in Linked Data lifecycle management.

    During the 4 years of LOD2 project, the Linked Data paradigm has evolved from a practical research idea into a very promising candidate for addressing one of the biggest challenges in the area of intelligent information management: the exploitation of the Web as a platform for data and information integration as well as for search and querying. In fact, Linked Open Data technologies has evolved as a powerful enabler for the transition of the current document-oriented Web into a Web of interlinked Data and, ultimately, into the Semantic Web. As a consequence, an increasing number of data providers has adopted the Linked Data paradigm leading to the creation of a global data market of billions of data facts. In that context LOD2 targets a number of research and industrial challenges to close the performance gap between traditional well adopted and established data management systems, like databases, and emerging new W3C standards based services. To achieve the later goal, LOD2 consortium published LOD2 Stack, an integrated distribution of aligned tools which support the whole life cycle of Linked Data from extraction, authoring/creation via enrichment, interlinking, fusing to maintenance.

    Dassault Systèmes was the leader responsible for the coordination of the activities on the integration of the Linked Data in enterprise applications. Thanks to the successful collaboration with the other LOD2 partners, we achieved an application demonstrator in the domain of HR (Human Resources) to showcase a concrete use case of using the Linked Data paradigm in an enterprise application. Moreover, Dassault Systèmes and the LOD2 consortium defined a list of recommendations and best practices to efficiently exploit the semantic possibilities of the Linked Data paradigm in an enterprise environment.

    Amar Djalil MEZAOUR
    R&D EXALEAD development manager

    You can read these recommendations in :Building Enterprise Ready Applications Using Linked Open Data, chapter, pages 155 – 174”.

    You can also download the entire book here.


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