Author Archives: Market'&Co

  • Customer Interaction Breakfast Meeting, April 25th, London

    April 3rd, 2013 by Market'&Co Big Data, Business Intelligence, Customer Relationship Management, Events, New products & features, Technology 0

    Many companies in Telecom, Financial services, Energy, Healthcare or event Automotive or Retail…are desperately seeking for a real Customer Interaction Solution in order to improve Customer Services Efficiency… and so Customer Satisfaction… and so Customer Engagement…

    It’s a real data challenge! EXALEAD is offering EXALEAD OneCall that is the answer to overcome this challenge, being purposefully designed for busy contact center or shops agents and managers who operate directly on the “frontlines” interface between a company and its customers.

    The second Seminar dedicated to OneCall will take place in London, April 25th.

    In partnership with Ian Munro, Managing Director, Contactcentres.com

    We will:
    -Show EXALEAD OneCall solution functionalities: demonstrate how OneCall is answering customers pains and give breakthrough solutions
    -Demonstrate the value of the solution and a real ROI
    -Show key differentiating factors and how we can improve with a non-intrusive new technology their performance

    AGENDA:
    08:00 – 08:20 WELCOME AND BREAKFAST
    08:20 – 08:40 I’LL GIVE YOU THE ANSWERS , WHAT ARE THE QUESTIONS?     Ian MUNRO, Managing Director, Contactcentres.com. Acknowledged as one of the UK’s leading independent operational contact centre specialists. Ian has over 20 years experience of helping blue chip organisations transform existing contact centres while delivering improved performance, service delivery and reduced costs.
    08:40 – 09:00 THE HR IMPACT – OPTIMISING PERFORMANCE AND RETAINING TALENT     Laura HAWES, Managing Director, Orion Business Solutions. In a career spanning more than 30 years, Laura has held senior HR, Operational and Customer Service Executive positions across three industries working for British Airways, Securicor and Fidelity Investments; holding Board Level positions in the latter two.
    09:00 – 09:45 EXALEAD ONECALL – A REAL CONTACT CENTRE BREAKTHROUGH SOLUTIONDiscover how transforming big data customer interactions equals profi table business growth    . George VOUTES, Brand User Experience & Offer Portfolio VP, DS EXALEAD. Previously, Product Management Director at GTECH Technologies, George has over 20 years of experience in sales, marketing and engineering across many industries, and in both large and start-up sized companies. He learned his Master of Science degree in Information Systems Management from the Stevens Institute of Technology – U.S.A.
    09:45 – 10:00 Q & A SESSION

    VENUE:
    Tower 42, 25 Old Broad Street,  London EC2N 1HN

     The next Seminar will take place in Milano, in May… stay tuned…

  • First 2013 Customer Interaction Event… but not the last one

    March 4th, 2013 by Market'&Co Customer Relationship Management, Events, News, Showrooms & Conferences 0

    We are proud that Dassault Systèmes will participate for the first time on the Customer Interaction Event near Schiphol Airport in the Netherlands:

    Customer interaction Fair 2013, March 12, Expo Haarlemmermeer

    This event is targeted at decision makers in the customer interaction space, i.e contact center managers, service managers and associated people.

    We will demonstrate the newly launched EXALEAD OneCall customer contact application based on EXALEAD Cloudview. OneCall has a unique way of supporting the conversation between an agent and a customer by providing a true 360 degree view of the customer. This view may consist of data from any source – inside or outside the firewalls, structured or unstructured. With OneCall, our customers can truly drive their average cost per contact down whilst at the same time increasing customer satisfaction!

    Join us!

  • EXALEAD takes part in the European Data Forum 2013

    January 30th, 2013 by Market'&Co Big Data, Events, News, Showrooms & Conferences 0

    The European Data forum 2013 (EDF 2013) is, for the second consecutive year, THE annual meeting place for industry, researchers, policy makers, and community initiatives to discuss the challenges and opportunities of (Big) Data in Europe.

    The EDF series is a joint activity of the EC FP7 projects BIG, LOD2, PlanetData, and TELEIOS, and is supported by the European Commission. As a stakeholder of the LOD2 program , it’s naturally that EXALEAD Dassault Systèmes takes part in this event.

    The next edition of the EDF will be held in Dublin, Ireland on April 9-10, 2013.

    Since Vice-President of the European Commission Antonio Tajani recently launched the European Entrepreneurship Action Plan, access to Open Data and Big Data has been designated as a must, stating that “investing in digital technologies is no longer a choice.” After the commitments of EC commissioner Neelie Kroess (for example, with Open Data) and others, this is again a clear “Go” signal for the European Data Economy.

    Supported by the European Commission, the EDF will consist of presentations and networking sessions by industry leaders, academics, policy makers, and community organisers on a diverse range of topics, including research and technology development, training and knowledge transfer, and commercialization. The presentations will vary in format and focus depending on the main expected audience and their contributors. They will be reviewed by the Organization Committee of the European Data Forum according to their relevance to the scope and purpose of the event and the specific topics we foresee to target, which are listed in the following:

    • Is the European economy ready for Big Data? From novel innovation and business models for open and Linked Data, to platforms and marketplaces, policies. What are specifically European challenges and opportunities in this space?
    • Are we reaching out to relevant stakeholders? Application scenarios and specific technical and non-technical requirements of Big Data providers and consumers in sectors such as Smart Cities, Environmental Research, Geo-Spatial Information, eScience, social media, etc.
    • What does Europe provide in terms of innovative Business Intelligence solutions? SMEs and other technology providers offering tools to make use of Big Data, taking into account issues such as heterogeneity, quality, reliability, etc. and what is or should be its competitive advantage in this domain

     

    Further Information about the European Data Forum:
    Where: Croke Park Conference Centre, in Dublin, Ireland
    When: April 9 to 10, 2013
    More information: http://2013.data-forum.eu/
    Registration (EDF2013 is free of charge): http://2013.data-forum.eu/registration
    Twitter: https://twitter.com/EUDataForum, Hashtag: #EDF2013
    Press Area: http://2013.data-forum.eu/about/press-area

  • Unique agility, usability and performance: discover EXALEAD CloudView V6R2013X

    December 11th, 2012 by Market'&Co Big Data, Business Intelligence, New products & features, News, Products, Releases, Technology 0

    EXALEAD Dassault Systèmes presents : CloudView V6R2013X.

    EXALEAD CloudView V6R2013X combines web-scale semantic technologies, rapid drag-and-drop application development and hybrid quantitative/qualitative analytics to deliver a consumer-style information experience to mission-critical business processes.

    With this version of EXALEAD CloudView, enterprise IT organizations now meet demands for real-time, in-context, accurately-delivered information, accessed from diverse web and enterprise big data sources, yet delivered faster and with less cost than with traditional application architectures.

    Learn more about its user & organization benefits, architecture, connectivity, semantic factory…

  • EXALEAD @ 3DEXPERIENCE FORUM North America

    November 6th, 2012 by Market'&Co Big Data, Events, Technology 0

    Orlando World Center Marriott Resort & Convention Center

    The 3DEXPERIENCE FORUM North America which is being held today and tomorrow at the Orlando World Center Marriott Resort in Orlando in Florida enables you to better understand how Dassault Systèmes is leading the way businesses, research, education, and society cross boundaries and connect to invent tomorrow.

    Over 800 attendees are expected during this event that will particularly focus on the way that realistic 3D virtual experiences can transform your business and your customers.

    In addition to plenary sessions featuring 3DS executives, industry experiences case studies and networking events, be inspiring by in-depth sessions on Dassault Systemes’ new industry solution experiences, applications and virtual 3D experiences and learn how they enhance business innovation.

    Major component of the Dassault Systemes’ new 3DEXPERIENCE Platform, EXALEAD is unsurprisingly involved during this event.

    Laura Wilber, solutions analyst at EXALEAD, will discuss today at 2:00 pm the role of Big Data in exploiting product-in-life machine data, and especially how the French national postal service tapped into previously unused data from mail sorting machines to give thousands of front line workers the ability to optimize mail delivery while building a foundation for an entirely new generation of business products and services.

    Tomorrow, at 11:40 am, Laura Wilber will be joined by Freddy Mini, CEO at Netvibes, to share their perspectives on Fashion discovery from dashboards to design.

    Discover the full agenda of the 3DEXPERIENCE FORUM by clicking here.

  • Great teams gathered! Exalead welcomes Netvibes in Paris’ offices

    October 12th, 2012 by Market'&Co News, On the personal side... 0

    Welcome Myspace Comments

    Last Monday, Netvibes’ French team joined Exalead’s French team in the premises of 10 place de la Madeleine in Paris!

    We pushed the walls, reinvested the refreshed 6th floor, and shared the coffee machine, the brainstorming room and even the refrigerator!

    We are very pleased to welcome Netvibes with whom we share a taste for innovation, challenges and a little geeky side :-)

    Welcome!

  • Paris the Great Saga – Dassault Systèmes tells a fascinating transmedia story: the history of Paris

    September 28th, 2012 by Market'&Co Events, Exalabs, News, Technology 0

    Fascinating Paris

    Paris,City of Lights, is the most visited capital in the world. It’s is with no doubt the most celebrated in literature, paintings, photography, songs, movies in the whole world. Each of our customers has or probably will visit the magic city at some point :-) . To tell its story, its history, it was necessary to be more than innovative. A challenge that Dassault Systèmes raised thanks to the 3DEXPERIENCE platform, able to adapt automatically to any available device: light and quick on the internet, rich and immersive in virtual reality systems, tactile on museum or exhibition displays, educative in documentaries.

    The old Paris brought back to Life thanks to Dassault Systèmes’ 3D 

    Raising new questions and hypotheses, visualize and test them, and helping the Research to move forward: this is exactly what motivated us to reconstruct Paris at different periods in time. The goal is to propose virtual universes that would be helpful to the historic Researchers and teachers, as well as spectacular and interesting to the general public.

    All the sources have been exploited: plans and elevations, pictures, texts, archeological findings, but also other constructions from the same period when no other documentation was available. Each step of the reconstitution was verified and validated with history experts.

    The main challenge was to respect the scientific and architectural accuracy, while promoting high quality content and rendering, so that the interactive visits are enjoyable and aesthetic. Each monument and its surroundings at a certain period necessitated many months of work.

    Interactive 3D and virtual reality at the core of an ambitious multimedia operation

    After the launch of its multiplatform 3D experience dedicated to the reconstitution of the Giza plateau, in partnership with the Museum of Fine Arts, Boston, and Harvard University (www.3ds.com/giza3D, released in May 2012), 3DS now provide its know-how and technologies at the service of Paris’ history: in partnership with the production company GEDEON PROGRAMMES and the discoveries channel PLANETE+, we were able to develop a fantastic fictional documentary: PARIS, THE GREAT SAGA.

    3DS teams have indeed worked for months with a history committee composed of specialists of the capital under the supervision of Didier Busson, history expert and archeologist of Paris city. Thus, the most emblematic monuments have been reconstituted in interactive and immersive environments.

    From this ambitious project, which necessitated more than 2 years of work, was born an interactive and immersive 3D experience that we can deploy in a multi-platform PARIS 3D SAGA operation:

    • A 90 minutes documentary broadcasted on Planète+ « Paris, the great saga » (October 1st at 8.45pm) with many « real-time » shootings in the virtual world created by 3DS.
    • 4 épisodes of 52 minutes broadcasted on Planète+ « Paris, a capital story » (Octobre 2nd and 9th at 8.45pm): a more detailed journey with the analysis of each period, based on interactive reconstitutions of 3DS. Co-production Gédéon Programmes, Planète+ and  Dassault Systèmes.
    • A unique interactive and immersive event on « le parvis de l’hôtel de ville » in Paris (Saturday the 29th of September at 9pm): where virtual reality meets the general public! An immersive and interactive projection at 180° on 9 giant (10 meters) screens, animated by Jean-Marc Levy, Director of the Carnavalet Museum. Co-production DASSAULT SYSTEMES, CANALSAT, PLANETE+, GEDEON PROGRAMMES, in partnership with la Ville de Paris and the Carnavalet Museum.
    • A dedicated internet website with the interactive 3D real-time visit of the monuments at key periods (to be launched on September 29th): visitors will be able to freely navigate in real-time and discover the construction of major monuments (Notre Dame – Bastille – Louvre – Tour Eiffel…) at key periods (Gallo-roman – Middle Ages – World’s Fair…). This website will then evolve with new content and monuments. Conceived and realized by 3DS.
    • A free iPad application (from September 29th) in addition to the website: interactive navigation into the capital history (3D visits 360°, extracts of documentaries, experts interviews, …). Co-production DASSAULT SYSTEMES, GEDEON PROGRAMMES et PLANETE+.
    • A book produced by Flammarion (launched October 3) with the monuments in augmented reality, conceived by 3DS. The fantastic History of Paris is for the first time proposed in augmented reality and 3D, thanks to the stereoscopic pictures provided. Produced by Flammarion.

    Find everything you need to know about PARIS 3D SAGA on http://paris.3ds.com.

  • New September Collection’s arrived! Discover it!

    September 4th, 2012 by Market'&Co Big Data, Business Intelligence, Customer Relationship Management, Events, News, Showrooms & Conferences, Webinar 0

    EXALEAD’s teams are eager to bring you fresh news and deep information about their Solutions.

    Here are September coming events all around the world:

    India:
    3DS  Seminar: Beyond Enterprise Search: Search, Discover, Inform and Connect
    Mumbai – Sept 6th – More information >>

    Italia:
    Dassault Systèmes presenta le applicazioni SBA di EXALEAD
    Turin, Cavour – Sept 19th – More information >>

    France :
    Seminar    : Discover CloudView Semantic Factory.
    Paris – Sept 28th – More information >>

    and also: 3 English speaking Webinars:

    Easily Find and Reuse CAD and Sourcing Information from any Project
    USA – Sept 12th – More information >>

    Meet Design Deadlines with Enhanced Retrieval of Hidden CAD/CAE Files and Specs
    USA – Sept 18 – More information >>

    ii for Frontlines Webinar: Boost Customer Satisfaction with EXALEAD
    UK – Sept 27th – More information >>

  • Dassault Systèmes launches V6R2013 of its 3DEXPERIENCE Platform

    July 12th, 2012 by Market'&Co Big Data, New products & features, News, Powered by Exalead, Products, Releases, Technology 0

    Dassault Systèmes made available Version 6 Release 2013 of its 3DEXPERIENCE Platform. This release delivers enhancements for all of our Social and Collaborative, Information Intelligence, Content and Simulation, as well as 3D Modeling apps. It continues to bring unique value for all industries served by Dassault Systèmes.

    EXALEAD CloudView V6R2013 is a major component of the new 3DEXPERIENCE Platform.

    V6R2013 EXALEAD CloudView breaks new ground in the efficacy with which it can hide the scale, complexity and obscurity of today’s Big Data information landscape in order to deliver to real people in real time exactly the information they need in their unique context.

    With V6R2013 EXALEAD CloudView, one no longer needs to be (or rely on!) a senior analyst, expert programmer or PhD statistician to understand and use complex structured data such as those siloed in large enterprise applications and data warehouses, or to glean insights from the voluminous “grey” data that makes up the bulk of today’s Big Data collections, including:

    - Massive unstructured content like documents, emails, call recordings and videos
    - Semi-structured data such as HTML and XML, including social media content
    - Small but voluminous machine data produced by today’s “Internet of Things”:  smart meters, RFID readers, barcode scanners, web logs and GPS tracking units

    Instead, let V6R2013 EXALEAD CloudView do the heavy lifting:

    - Use an expanded suite of Big Data connectors and new semantic processing capabilities to efficiently collect, aggregate, align and enrich your data, regardless of source or volume
    - Make application development faster and simpler with significant enhancements to the Mashup Builder, the market’s only purpose-built tool for rapidly developing custom SBAs
    - Leverage an infrastructure that supports new types of analytics, including sentiment analysis on Web & social media content; free-form exploratory analytics based on data faceting, data visualization and natural language processing technologies; and real-time, ad hoc operational reporting and analytics
    - Deliver a user experience that satisfies expectations that have been permanently reshaped by interaction with the Web, social networks, and mobile devices and apps

    Visit Dassault Systèmes corporate site if you wish to learn more: http://www.3ds.com/products/v6/latest-release

  • Webinar “Reveal Customer Intelligence with ii for Frontlines application”

    July 2nd, 2012 by Market'&Co Kudos 0

    Wednesday 11 July 2012 – 2PM – 3PM (UTC/GMT)

    Discover how you can empower your frontline staff to instantly boost customer satisfaction and sales simply by adding an agile front-end to your existing information systems.

    Exalead Webinar
    It’s a well-known secret. In spite of the lofty promises of CRM vendors, most sales and service organizations continue to experience undesirable levels of dissatisfaction and churn on the part of both customers and staff, as well as failing short of their full revenue potential.

    In this webinar, join speaker Benoît Bourdé to learn how organizations like La Poste, Lagardère and Jaspersoft are using EXALEAD technology to break through these challenges and fulfill the promise of their CRM investments. Deployed rapidly and non-intrusively as an agile front end to existing systems, EXALEAD ii for Frontlines automatically:

    - Gathers and organizes information organization-wide in real-time using advanced semantic technology
    - Generates 360° customer profiles complete with interaction timelines
    - Produces real-time, cross-silo reporting on global KPIs
    - Delivers an intuitive interface that shields workers from the complexity of underlying systems while still delivering seamless workflow integration

    » REGISTER NOW!
    » LEARN MORE

    On the Agenda:

    - The 360° customer service challenge
    - The search-based application approach
    - The ii for Frontlines application
    - Value for end users, business managers and IT
    - Product demonstration

    The presentation will be followed by a Q&A session.

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