We are proud that Dassault Systèmes will participate for the first time on the Customer Interaction Event near Schiphol Airport in the Netherlands:
Customer interaction Fair 2013, March 12, Expo Haarlemmermeer
This event is targeted at decision makers in the customer interaction space, i.e contact center managers, service managers and associated people.
We will demonstrate the newly launched EXALEAD OneCall customer contact application based on EXALEAD Cloudview. OneCall has a unique way of supporting the conversation between an agent and a customer by providing a true 360 degree view of the customer. This view may consist of data from any source – inside or outside the firewalls, structured or unstructured. With OneCall, our customers can truly drive their average cost per contact down whilst at the same time increasing customer satisfaction!