Our Customers Have the Final Say
In his latest blog post (European Search Vendor Round Up, September 16, 2009), search expert Stephen Arnold names Exalead as one of the search industry’s most dynamic companies in Europe. It is a welcome recognition from a veteran search analyst who consistently provides technical and financial analysis of actual customer implementations in his research.
Steve makes a very good point, too, concerning the importance of product testing. While expensive to do, we appreciate Steve’s approach of hands-on work with the software products he advocates. There’s nothing like real data to prove a point. Thanks, Steve.
This entry was posted on Friday, September 18th, 2009 at 10:12 am and is filed under Interviews & Commentaries. You can follow any responses to this entry through the RSS 2.0 feed.
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September 19th, 2009 at 7:24 am
The customer is always right. Their response to a particular product or service is still and will always be the benchmark for gaging the success or failure of a product or company.